Difference between revisions of "GMOD Help Desk"

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(Training and Outreach)
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You can contact the Help Desk by writing to '''[mailto:help@gmod.org help@gmod.org]'''.
 
You can contact the Help Desk by writing to '''[mailto:help@gmod.org help@gmod.org]'''.
 
 
== Transition ==
 
 
<div class="quotebox">
 
We are [[News/GMOD Helpdesk Position Open|now hiring]] to fill this position.  Please send the announcement to anyone who might be interested.
 
</div>
 
  
 
== Help Desk Services ==
 
== Help Desk Services ==
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The help desk responds to any e-mails sent to '''[mailto:help@gmod.org help@gmod.org]'''.  The help desk also monitors the [[GMOD Mailing Lists]] for recurring issues and addresses those in the GMOD documentation.
 
The help desk responds to any e-mails sent to '''[mailto:help@gmod.org help@gmod.org]'''.  The help desk also monitors the [[GMOD Mailing Lists]] for recurring issues and addresses those in the GMOD documentation.
 
==== Grant Review Service ====
 
 
The help desk offers a grant review service for grants that propose using and/or extending GMOD components.  Grant reviews focus on
 
* How [[GMOD Components]] can be used to their fullest extent in the grant, and
 
* Finding opportunities to fund support and extension of the GMOD project as a part of grants that use GMOD.
 
  
 
=== GMOD Web Site and Documentation ===
 
=== GMOD Web Site and Documentation ===
  
 
The help desk is responsible for maintaining the GMOD web site (this site), writing documentation on [[GMOD Components]], and disseminating best practices.  The help desk is also responsible for writing online tutorials for [[GMOD Components]].
 
The help desk is responsible for maintaining the GMOD web site (this site), writing documentation on [[GMOD Components]], and disseminating best practices.  The help desk is also responsible for writing online tutorials for [[GMOD Components]].
 
=== Training and Outreach ===
 
<div style="float: right">
 
{{#icon: GMODAmericas2011Logo.jpg|2011 GMOD Spring Training|120|2011 GMOD Spring Training}}&nbsp;{{#icon: 2010SummerSchoolAmericas170.png|2010 Summer School - Americas|150|2010 GMOD Summer School - Americas}}&nbsp;{{#icon: GMOD2010Europe300.png|GMOD Europe 2010|140|GMOD Europe 2010}}
 
</div>
 
 
The help desk is also responsible for GMOD [[Training and Outreach|training, outreach]] and [[GMOD Promotion|promotion]]
 
* Running multi-day hands-on [[GMOD Schools]] for new GMOD users.
 
* Giving in person [[Training and Outreach#Other Training and Tutorials|tutorials]] and [[Training and Outreach#Conference Workshops|workshops at conferences]] and at GMOD user sites.
 
* Presenting [[Training and Outreach#Outreach: Posters and Presentations|posters at conferences]] to familiarize more people with GMOD.
 
* Providing in person support and trouble-shooting for GMOD users.
 
* Spreading the [[GMOD Promotion|word about GMOD]] and encouraging its adoption, with a special emphasis on the [[:Category:Evolution|evolutionary biology]] community.
 
 
See [[Training and Outreach]] for a list of these activities.
 
  
 
=== Developer Support ===
 
=== Developer Support ===
  
 
The help desk is also charged with helping GMOD developers.  In the short term the help desk provides mainly documentation support by integrating and polishing documentation written by developers.  In the longer term, the help desk plans to provide integration and beta testing services.
 
The help desk is also charged with helping GMOD developers.  In the short term the help desk provides mainly documentation support by integrating and polishing documentation written by developers.  In the longer term, the help desk plans to provide integration and beta testing services.
 
=== Evolutionary Studies Support ===
 
 
The GMOD Help Desk is a collaboration between GMOD and [http://www.nescent.org NESCent].  One goal of this collaboration is to assist researchers in the [[:Category:Evolution|evolutionary biology]] community who are concerned with the management of genomic information, particularly those generating genome data for evolutionary model organisms. The second goal is to extend the functionality of GMOD tools for evolutionary applications, particularly in the area of managing and visualizing information about genotypic variation, [[:Category:Phenotypes|phenotypic variation]], and phylogenetics.
 
  
 
== Help the Help Desk! ==
 
== Help the Help Desk! ==
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[[Category:Help]]
 
[[Category:Help]]
[[Category:Evolution]]
 

Revision as of 04:49, 23 February 2012

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GMOD Help Desk

The Generic Model Organism Database (GMOD) Help Desk is available to provide support to GMOD users. The best place to start with any questions is probably the GMOD web site or one of the GMOD Mailing Lists.

Any question from general to specific can also be sent to the GMOD Help Desk. The help desk will either answer your question, find someone who can, or redirect it to the appropriate mailing list.

You can contact the Help Desk by writing to help@gmod.org.

Help Desk Services

The GMOD Help Desk is responsible for providing several services to the GMOD community.

User Help

The help desk responds to any e-mails sent to help@gmod.org. The help desk also monitors the GMOD Mailing Lists for recurring issues and addresses those in the GMOD documentation.

GMOD Web Site and Documentation

The help desk is responsible for maintaining the GMOD web site (this site), writing documentation on GMOD Components, and disseminating best practices. The help desk is also responsible for writing online tutorials for GMOD Components.

Developer Support

The help desk is also charged with helping GMOD developers. In the short term the help desk provides mainly documentation support by integrating and polishing documentation written by developers. In the longer term, the help desk plans to provide integration and beta testing services.

Help the Help Desk!

The Help Desk needs your feedback to help guide our priorities. Please contact the Help Desk if:

  • You have a suggestion for a tutorial topic.
  • You are interested in attending a tutorial either at a conference or at NESCent.
  • You have suggestions on conferences or meetings where a GMOD tutorial or poster should be presented.
  • You have a suggestion for improving the documentation or web site.
  • You want the GMOD Help Desk to send someone to your organization to help with training, setup, or debugging.*

*Small print: The host needs to pay travel expenses.

About

The GMOD Help Desk is a collaboration between GMOD and the National Evolutionary Synthesis Center (NESCent), and is managed by NESCent.

Brian Osborne started the help desk in 2006 and, among other things, created this wiki. In 2007 Brian turned over the help desk to Dave Clements, who held the position until the end of 2010 (when he moved to the Galaxy project).

The help desk is also backed up by several other members of the GMOD community, notably Scott Cain, the GMOD Project Coordinator.

The GMOD Help Desk is funded by NIH grant 1R01HG004483-01 under Ian Holmes and NIH grant 5U24GM077905-02 under Jim Hu. Brian's work was funded by a USDA ARS grant under Doreen Ware. We would also like to thank Patrick Phillips of the Center for Ecology and Evolutionary Biology (CEEB) at the University of Oregon for hosting Dave Clements during his 3 years.

Please contact the Help Desk if you need any sort of assistance.