Difference between revisions of "GMOD Help Desk"

From GMOD
Jump to: navigation, search
Line 7: Line 7:
 
= GMOD Help Desk =
 
= GMOD Help Desk =
  
−
The '''G'''eneric '''M'''odel '''O'''rganism '''D'''atabase (GMOD) Help Desk is available to provide [[support]] to GMOD users.  The best place to start with any questions is probably the [[GMOD|GMOD web site]] or one of the [[GMOD Mailing Lists]].
+
The '''G'''eneric '''M'''odel '''O'''rganism '''D'''atabase (GMOD) Help Desk is part of [[GMOD Community Support|GMOD's Community Support]]. The Help Desk provides [[Support| support]] to both GMOD users and developers.  The best place to start with any questions is probably the [[GMOD|GMOD web site]] or one of the [[GMOD Mailing Lists]].
  
−
Any question from general to specific can also be sent to the GMOD Help Desk.  The help desk will either answer your question, find someone who can, or redirect it to the appropriate mailing list.
+
Any question from general to specific can also be sent to the GMOD Help Desk.  The Help Desk will either answer your question, find someone who can, or redirect it to the appropriate mailing list.
  
 
You can contact the Help Desk by writing to '''[mailto:help@gmod.org help@gmod.org]'''.
 
You can contact the Help Desk by writing to '''[mailto:help@gmod.org help@gmod.org]'''.
Line 15: Line 15:
 
== Help Desk Services ==
 
== Help Desk Services ==
  
−
The GMOD Help Desk is responsible for providing several services to the GMOD community.
+
The GMOD Help Desk provides several services to the GMOD community.
  
 
=== User Help ===
 
=== User Help ===
  
−
The help desk responds to any e-mails sent to '''[mailto:help@gmod.org help@gmod.org]'''.  The help desk also monitors the [[GMOD Mailing Lists]] for recurring issues and addresses those in the GMOD documentation.
+
The Help Desk responds to any e-mails sent to '''[mailto:help@gmod.org help@gmod.org]'''.  The help desk also monitors the [[GMOD Mailing Lists]] for recurring issues and addresses those in the GMOD documentation.
  
 
=== GMOD Web Site and Documentation ===
 
=== GMOD Web Site and Documentation ===
  
−
The help desk is responsible for maintaining the GMOD web site (this site), writing documentation on [[GMOD Components]], and disseminating best practices.  The help desk is also responsible for writing online tutorials for [[GMOD Components]].
+
The Help Desk maintains the GMOD web site (this site), writes documentation on [[GMOD Components]], and disseminates best practices.  The Help Desk also writes online tutorials for [[GMOD Components]].
  
 
=== Developer Support ===
 
=== Developer Support ===
  
−
The help desk is also charged with helping GMOD developers.  In the short term the help desk provides mainly documentation support by integrating and polishing documentation written by developers.  In the longer term, the help desk plans to provide integration and beta testing services.
+
The Help Desk also assists GMOD developers, at present primarily by integrating and polishing developer-generated documentation.  In the longer term, the Help Desk plans to provide integration and beta testing services.
  
−
== Help the Help Desk! ==
+
== Acknowledgements ==
  
−
The Help Desk needs your feedback to help guide our priorities.  Please [mailto:help@gmod.org contact] the Help Desk if:
+
See the [[GMOD Community Support]], of which the Help Desk is a part, for history and funding. The Help Desk is a collaboration between GMOD and the [http://www.nescent.org National Evolutionary Synthesis Center (NESCent)], and is managed by NESCent.
−
* You have a suggestion for a tutorial topic.
+
−
* You are interested in attending a tutorial either at a conference or at [http://www.nescent.org NESCent].
+
−
* You have suggestions on conferences or meetings where a GMOD tutorial or poster should be presented.
+
−
* You have a suggestion for improving the documentation or web site.
+
−
* You want the GMOD Help Desk to send someone to your organization to help with training, setup, or debugging.<sup>*</sup>
+
−
 
+
−
<sup>*</sup>Small print: The host needs to pay travel expenses.
+
−
 
+
−
== About ==
+
−
 
+
−
The GMOD Help Desk is a collaboration between GMOD and the [http://www.nescent.org National Evolutionary Synthesis Center (NESCent)], and is managed by NESCent.
+
−
 
+
−
[[bp:Brian|Brian Osborne]] started the help desk in 2006 and, among other things, created this wiki.  In 2007 Brian turned over the help desk to [[User:Clements|Dave Clements]], who held the position until the end of 2010 (when he moved to the [[Galaxy]] project).
+
−
 
+
−
The help desk is also backed up by several other members of the GMOD community, notably [[User:Scott|Scott Cain]], the GMOD Project Coordinator.
+
−
 
+
−
The GMOD Help Desk is funded by [http://crisp.cit.nih.gov/crisp/CRISP_LIB.getdoc?textkey=7234938&p_grant_num=1R01HG004483-01&p_query=&ticket=&p_audit_session_id=&p_keywords= NIH grant 1R01HG004483-01] under [http://biowiki.org/IanHolmes Ian Holmes] and [http://crisp.cit.nih.gov/crisp/CRISP_LIB.getdoc?textkey=7237890&p_grant_num=5U24GM077905-02&p_query=&ticket=55662137&p_audit_session_id=288899622&p_keywords= NIH grant 5U24GM077905-02] under [http://hulab.tamu.edu/ Jim Hu].  Brian's work was funded by a [http://www.ars.usda.gov/ USDA ARS] grant under [http://www.ars.usda.gov/pandp/docs.htm?docid=11095 Doreen Ware].  We would also like to thank [http://www.uoregon.edu/~pphil/phillips.html Patrick Phillips] of the [http://ceeb.uoregon.edu/ Center for Ecology and Evolutionary Biology (CEEB)] at the [http://uoregon.edu University of Oregon] for hosting Dave Clements during his 3 years.
+
−
 
+
−
Please [mailto:help@gmod.org contact] the Help Desk if you need any sort of assistance.
+
  
 
[[Category:Help]]
 
[[Category:Help]]

Revision as of 05:04, 23 February 2012

__NOTITLE__

}}


GMOD Help Desk

The Generic Model Organism Database (GMOD) Help Desk is part of GMOD's Community Support. The Help Desk provides support to both GMOD users and developers. The best place to start with any questions is probably the GMOD web site or one of the GMOD Mailing Lists.

Any question from general to specific can also be sent to the GMOD Help Desk. The Help Desk will either answer your question, find someone who can, or redirect it to the appropriate mailing list.

You can contact the Help Desk by writing to help@gmod.org.

Help Desk Services

The GMOD Help Desk provides several services to the GMOD community.

User Help

The Help Desk responds to any e-mails sent to help@gmod.org. The help desk also monitors the GMOD Mailing Lists for recurring issues and addresses those in the GMOD documentation.

GMOD Web Site and Documentation

The Help Desk maintains the GMOD web site (this site), writes documentation on GMOD Components, and disseminates best practices. The Help Desk also writes online tutorials for GMOD Components.

Developer Support

The Help Desk also assists GMOD developers, at present primarily by integrating and polishing developer-generated documentation. In the longer term, the Help Desk plans to provide integration and beta testing services.

Acknowledgements

See the GMOD Community Support, of which the Help Desk is a part, for history and funding. The Help Desk is a collaboration between GMOD and the National Evolutionary Synthesis Center (NESCent), and is managed by NESCent.

Retrieved from "http://gmod.org/mediawiki/index.php?title=GMOD_Help_Desk&oldid=19759"