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| − | The '''G'''eneric '''M'''odel '''O'''rganism '''D'''atabase (GMOD) Help Desk is available to provide [[support]] to GMOD users. The best place to start with any questions is probably the [[GMOD|GMOD web site]] or one of the [[GMOD Mailing Lists]].
| + | [[File:GMODHelpDeskLogo.jpg|center|400px|GMOD Help Desk]] |
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| − | Any question from general to specific can also be sent to the GMOD Help Desk. The help desk will either answer your question, find someone who can, or redirect it to the appropriate mailing list.
| + | {{TocRight}} |
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| − | You can contact the Help Desk by writing to '''[mailto:help@gmod.org help@gmod.org]'''.
| + | = GMOD Help Desk = |
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| | + | The '''G'''eneric '''M'''odel '''O'''rganism '''D'''atabase (GMOD) Help Desk is part of [[GMOD Community Support|GMOD's Community Support]]. The Help Desk provides [[Support| support]] to both GMOD users and developers. The best place to start with any questions is probably the [[GMOD|GMOD web site]] or one of the [[GMOD Mailing Lists]]. |
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| − | __TOC__
| + | Any question from general to specific can also be sent to the GMOD Help Desk. The Help Desk will either answer your question, find someone who can, or redirect it to the appropriate mailing list. |
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| | + | You can contact the Help Desk by writing to '''[mailto:help@gmod.org help@gmod.org]'''. |
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| | == Help Desk Services == | | == Help Desk Services == |
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| − | The GMOD Help Desk is responsible for providing several services to the GMOD community. | + | The GMOD Help Desk provides several services to the GMOD community. |
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| | === User Help === | | === User Help === |
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| − | The help desk responds to any e-mails sent to '''[mailto:help@gmod.org help@gmod.org]'''. The help desk also monitors the [[GMOD Mailing Lists]] for recurring issues and addresses those in the GMOD documentation. | + | The Help Desk responds to any e-mails sent to '''[mailto:help@gmod.org help@gmod.org]'''. The help desk also monitors the [[GMOD Mailing Lists]] for recurring issues and addresses those in the GMOD documentation. |
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| − | ==== Grant Review Service ====
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| − | The help desk offers a grant review service for grants that propose using and/or extending GMOD components. Grant reviews focus on
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| − | * How [[GMOD Components]] can be used to their fullest extent in the grant, and
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| − | * Finding opportunities to fund support and extension of the GMOD project as a part of grants that use GMOD.
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| | === GMOD Web Site and Documentation === | | === GMOD Web Site and Documentation === |
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| − | The help desk is responsible for maintaining the GMOD web site (this site), writing documentation on [[GMOD Components]], and disseminating best practices. The help desk is also responsible for writing online tutorials for [[GMOD Components]]. | + | The Help Desk maintains the GMOD web site (this site), writes documentation on [[GMOD Components]], and disseminates best practices. The Help Desk also writes online tutorials for [[GMOD Components]]. |
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| − | === Training and Outreach ===
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| − | <div style="float: right">
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| − | {{#icon: 2010SummerSchoolAmericas170.png|2010 Summer School - Americas||2010 GMOD Summer School - Americas}} {{#icon: GMOD2009Europe170.png|2009 Summer School - Europe||2009 GMOD Summer School - Europe}}
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| − | </div>
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| − | The help desk is also responsible for GMOD [[Training and Outreach|training, outreach]] and [[GMOD Promotion|promotion]]
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| − | * Running multi-day hands-on [[GMOD Summer School|GMOD Summer Schools]] for new GMOD users.
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| − | * Giving in person [[Training and Outreach#Other Training and Tutorials|tutorials]] and [[Training and Outreach#Conference Workshops|workshops at conferences]] and at GMOD user sites.
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| − | * Presenting [[Training and Outreach#Outreach: Posters and Presentations|posters at conferences]] to familiarize more people with GMOD.
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| − | * Providing in person support and trouble-shooting for GMOD users.
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| − | * Spreading the [[Training and Outreach#Outreach: Posters and Presentations|word about GMOD]] and encouraging its adoption, with a special emphasis on the [[:Category:Evolution|evolutionary biology]] community.
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| − | See [[Training and Outreach]] for a list of these activities.
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| | === Developer Support === | | === Developer Support === |
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| − | The help desk is also charged with helping GMOD developers. In the short term the help desk provides mainly documentation support by integrating and polishing documentation written by developers. In the longer term, the help desk plans to provide integration and beta testing services. | + | The Help Desk also assists GMOD developers, at present primarily by integrating and polishing developer-generated documentation. In the longer term, the Help Desk plans to provide integration and beta testing services. |
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| − | === Evolutionary Studies Support ===
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| − | The GMOD Help Desk is a collaboration between GMOD and [http://www.nescent.org NESCent]. One goal of this collaboration is to assist researchers in the [[:Category:Evolution|evolutionary biology]] community who are concerned with the management of genomic information, particularly those generating genome data for evolutionary model organisms. The second goal is to extend the functionality of GMOD tools for evolutionary applications, particularly in the area of managing and visualizing information about genotypic variation, [[:Category:Phenotypes|phenotypic variation]], and phylogenetics.
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| − | == Help the Help Desk! ==
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| − | The Help Desk needs your feedback to help guide our priorities. Please [mailto:help@gmod.org contact] the Help Desk if:
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| − | * You have a suggestion for a tutorial topic.
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| − | * You are interested in attending a tutorial either at a conference or at [http://www.nescent.org NESCent].
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| − | * You have suggestions on conferences or meetings where a GMOD tutorial or poster should be presented.
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| − | * You have a suggestion for improving the documentation or web site.
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| − | * You want the GMOD Help Desk to send someone to your organization to help with training, setup, or debugging.<sup>*</sup>
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| − | <sup>*</sup>Small print: The host needs to pay travel expenses.
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| − | == About ==
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| − | The GMOD Help Desk is a collaboration between GMOD and the [http://www.nescent.org National Evolutionary Synthesis Center (NESCent)], and is managed by NESCent.
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| − | [[bp:Brian|Brian Osborne]] started the help desk in 2006 and, among other things, created this wiki. In 2007 Brian turned over the help desk to [[User:Clements|Dave Clements]]. The help desk is also backed up by several other members of the GMOD community, notably [[User:Scott|Scott Cain]], the GMOD Project Coordinator.
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| − | The GMOD Help Desk is funded by [http://crisp.cit.nih.gov/crisp/CRISP_LIB.getdoc?textkey=7234938&p_grant_num=1R01HG004483-01&p_query=&ticket=&p_audit_session_id=&p_keywords= NIH grant 1R01HG004483-01] under [http://biowiki.org/IanHolmes Ian Holmes] and [http://crisp.cit.nih.gov/crisp/CRISP_LIB.getdoc?textkey=7237890&p_grant_num=5U24GM077905-02&p_query=&ticket=55662137&p_audit_session_id=288899622&p_keywords= NIH grant 5U24GM077905-02] under [http://hulab.tamu.edu/ Jim Hu]. Brian's work was funded by a [http://www.ars.usda.gov/ USDA ARS] grant under [http://www.ars.usda.gov/pandp/docs.htm?docid=11095 Doreen Ware]. We would also like to thank [http://www.uoregon.edu/~pphil/phillips.html Patrick Phillips] of the [http://ceeb.uoregon.edu/ Center for Ecology and Evolutionary Biology (CEEB)] at the [http://uoregon.edu University of Oregon] for hosting Dave Clements.
| + | == Acknowledgements == |
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| − | Please [mailto:help@gmod.org contact] the Help Desk if you need any sort of assistance.
| + | See the [[GMOD Community Support]], of which the Help Desk is a part, for history and funding. The Help Desk is a collaboration between GMOD and the [http://www.nescent.org National Evolutionary Synthesis Center (NESCent)], and is managed by NESCent. |
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| | [[Category:Help]] | | [[Category:Help]] |
| − | [[Category:Evolution]]
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Any question from general to specific can also be sent to the GMOD Help Desk. The Help Desk will either answer your question, find someone who can, or redirect it to the appropriate mailing list.
The Help Desk also assists GMOD developers, at present primarily by integrating and polishing developer-generated documentation. In the longer term, the Help Desk plans to provide integration and beta testing services.
